Who are you?
I'm Susie and this is my store. Find out more about me- here! I love baking and desserts- and this site is a collection of the best bakeware, cake pans and baking utensils for experts and those just getting started! All of the baking products here are hand picked by me based on the supplies that I love best... and I know you will love them, too!
Who owns the company?

I proudly own this company and personally run it.



How can I get in touch with you?

My personal email address is susie@baking-supply.com. If you have any question at all, please don't hesitate in emailing me. Please Use the Our Contact Form here and we will respond as quickly as possible.

Baking-Supply.com
647 E Royal Ln Suite 1016
Irving TX 75039

(888)BAKE-574
(888)225-3574




How much is shipping?


UPS Ground® Shipping (use the chart at left)

UPS 2nd Day Air®: Rates are determined by UPS OnLine® Tools- you can see the rates when you add your item to the cart and change the method in the shipping method.

UPS 3 Day Select®: Rates are determined by UPS OnLine® Tools- you can see the rates when you add your item to the cart and change the method in the shipping method.


How soon will you process my order?

Orders are processed, packed and shipped within 48 business hours. You will get a confirmation after checkout and updated with shipping information once the product has shipped.

How long will it take for the product to arrive to my front door?






Can I get my order faster?

Yes, we offer UPS 2nd Day Air® and UPS 3 Day Select® as alternatives to UPS Ground.


What type of shipping options do you provide?

We ship primarily from UPS.

How much will it cost to get my order faster?

UPS 2nd Day Air®: Rates are determined by UPS OnLine® Tools- you can see the rates when you add your item to the cart and change the method in the shipping method.

UPS 3 Day Select®: Rates are determined by UPS OnLine® Tools- you can see the rates when you add your item to the cart and change the method in the shipping method.


How can I send a gift to my Aunt Sally directly?

Of course, just change the shipping address on your checkout page. If you would prefer that an invoice not be added, just note that in the comments section at the bottom of the checkout.

Can I ship to an address that is not my billing address?

Absolutely, just enter the address you wish to ship to in the "ship to" part of the checkout page.
Will I be able to track my package?

Yes, after your order ships, you will get an email with a UPS tracking number.

Do you offer International shipping?

No, currently we do not. However, if you contact us, we are happy to try and work something out.
Do you ship to Alaska or Hawaii?

No, currently we do not. However, if you contact us, we are happy to try and work something out.


Guarantee / Refund Policy


What if I get the product and don't like it?

Return any unsatisfactory item within 60 days of the invoice date for credit to your account, exchanges, or adjustment.

What do I have to do in order to return the product to you?

Your satisfaction is guaranteed and we pride ourselves in our customer service!

1. Fill out our return form
2. We will send you instructions on returning your item.
3. When the item arrives, we will notify you.
4. Your account will be credited within 2-3 days of when the merchandise arrives.



Will I get a refund?

Before the 60 days, but if you would like to return something afterwards, just email us at returns@baking-supply.com.

How long will it take for me to get a refund?

2-3 days after the merchandise arrives at our offices.

Will you let me know when you get my return and refund my credit card?

We will send you a confirmation when the order arrives.


Privacy / Security


How do I know that shopping with you is safe?

Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions and it 128 bit encrypted. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

How do I know that giving my credit card information to you is safe?

We use PayPal as our merchant for all transactions because every step of the process is completely secure.
From Your computer: When registering or logging in to our site, we verify that your internet browser is running Secure Sockets Layer 3.0 (SSL) or higher.



In transit:
The checkout information is protected by SSL with an encryption key length of 168 bits.



To PayPal servers:
Your personal information is stored on our servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, we do not directly connect our firewall-protected servers to the internet.




Will you give my information to other companies?

Absolutely not.
What information do you need from me?

Only the information to get your product to you. Payment, shipping and billing address. Of course, we do ask you if you would like to join our popular the WEEKLY TREAT newsletter!


I don't want to place my order online, can I call you instead?

No, unfortunately, we only take online transactions

Placing My Order


What happens after I place my order?

1. You will get an email with a confirmation of your order.
2. Once the item ships- you will get a tracking number. Come to this page to track your order.

What forms of payment do you accept?





What name will show up on my credit card statement?

Baking-Supply.com/Dashleigh Group LLC

Can I send you a check or money order?

Not through our checkout, but if you have a paypal account you can send an echeck.
Do I have to pay sales tax?

Only if you live in Texas.

I would rather call you to place my order, can I do that?

No, unfortunately, we only take online transactions

Do you have a newsletter I can sign up for?

Yes,
the WEEKLY TREAT is a once a week email dedicated to coupons, recipes and our "treat of the week"

What if I have a problem with my order?

Please use Our Contact Form here to let us know any questions or problems you have. Include has much information possible to get a quick answer.
How do I know if a product is available?

If a product is out of stock- the system will not let you go through with checkout. We are usually very diligent with our products and only showing you our instock items- but mistakes happen.

Are there any warranties?

Warranties for respective products are listed with the product. When shipped, the product will have the information with.